FAQ – Eesome Manila

To guarantee authenticity, the Eesome Shop inventory is directly bought from the brands and designers website. We never buy from individuals and we don’t do consignments. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc.

Are your products guaranteed to be authentic?

To guarantee authenticity, the Eesome Shop inventory is directly bought from the brands and designers website. We never buy from individuals and we don’t do consignments. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc.

Do I have to create an account to shop with you?

No, you can purchase our products as a guest. However, we will be asking you to provide your email address and contact number upon checkout. This is for us to update you on the status of your order.

If you know what you're looking for, type it into the Search box at the top of the page. To browse through what’s available, select a category from the Navigation Bar at the top of the page. Or you can select your preferred brand from the list.

How do I search for an item?

If you know what you're looking for, type it into the Search box at the top of the page. To browse through what’s available, select a category from the Navigation Bar at the top of the page. Or you can select your preferred brand from the list.

On our website, visit the product page of the item, select the size you would like to purchase, and click the "ADD TO CART" button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen to complete your order.

How do I order?

On our website, visit the product page of the item, select the size you would like to purchase, and click the "ADD TO CART" button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen to complete your order.

How long does it take to process my order?

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out.

How do I change my order?

You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

Are all footwear sizes in US sizing?

All shoe sizes are listed in United States Men's sizing unless stated otherwise. If a shoe uses US Women's sizing, it will be indicated in the description.